Giving feedback

1. Open an email from the Emails page.
2. Under "Your review", choose "Yes, correct" or "No, incorrect".
3. If it was incorrect, choose the category it should have been. You can also tick who, or which Outlook categories, it should have gone to.
4. Add a note if there is anything else we should know, then select "Save review".

Changing a review

You can change a review at any time: choose again and select "Update review". Each email keeps one current review, and the history underneath shows every change, who made it and when.

Anyone with access can review any email. If two people review the same email, the latest review is the current one.

How your feedback is used

Your reviews show where the assistant is right and where it needs adjusting. They also measure how often it matches what your team would do, which decides when it is ready to start acting on emails.

Short, specific notes help most, for example "this sender is always a supplier" or "quotes from this customer go to Narelle".